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Effective Oral Communication - Good Listening Skills
A simple means to guide effective communication.

LACE - Listen > Acknowledge > Check > Explore

  1. LISTEN to what is being said
  2. ACKNOWLEDGE by replaying the message
  3. CHECK for understanding
  4. EXPLORE the person's idea / statement

Source: Helping Groups to be Effective by Bob Dick

Last updated 19  September, 2001; ©The University of Queensland , 1997-2000