Effective Oral Communication - Good Listening Skills
A simple means to guide effective communication.

LACE - Listen > Acknowledge > Check > Explore

1. LISTEN to what is being said
2. ACKNOWLEDGE by replaying the message
3. CHECK for understanding
4. EXPLORE the person's idea / statement

Source: Helping Groups to be Effective by Bob Dick

Last updated 19  September, 2001; ©The University of Queensland , 1997-2000